Returns & Exchanges
Returning is AS EASY AS 1, 2, 3
If you are new, scroll down and follow the instructions below to ensure your return is processed smoothly.
We understand your purchase may not be exactly what you wanted.
You can return your item(s) within 30 days for an Exchange, Store Credit or Refund if it is unused with the original unmarked box & tags attached.
Return Shipping Cost
Please note that we do not cover return shipping costs. However, we do cover the cost of sending out an exchange item to you.
Store Credit Or Exchange
Can't decide now? Just choose store credit and choose something later, it's valid for three years or if you prefer we can also do an exchange. Note that we do not cover return shipping costs.
Refund
Would you like a refund on a full priced item? Not a problem! If not sure please check our returns & refund policy.
3 Easy Steps for Return
Complete Online Returns Form
On the Returns Page add your order details and follow the steps to complete our online returns form. Choose whether you would like Exchange, Store Credit or Refund.
Print & Attach Returns Label
Once return is successfully lodged you will receive an RMA number. Package your unworn item(s) with their original tags attached in any mailer.
Post the Parcel
Drop off your return to your nearest Post Office or Post Box and we will process your request when we receive and process your return.
How to Submit a Return
We want to make the return process as simple as possible for you. Please read and follow the instructions below to ensure your return is processed smoothly:
Key Return Guidelines:
Return Period: All items must be returned and received by us within 30 days from the original delivery date. Returns received after this 30-day period will not be eligible for refunds.
Credit/Exchange Value: The value of EveryHuman Credit or exchanges will be based on the original purchase price of the item. For refunds, only the amount paid for the product will be refunded, excluding any original shipping costs.
Return Shipping Costs: Please note that we do not provide a return label or cover return shipping costs. However, we do cover the cost of sending out an exchange item to you.
Returns Portal: To receive a refund or exchange, all returns must be lodged through our returns portal. Returns not processed through the portal will receive store credit only.
Requirements for Your Return:
Items must be in original condition (unworn, with all original packaging and tags attached).
Include your invoice, name, and phone number inside the return package.
Product tags must be attached and in original condition.
The product and its packaging must be in a resalable condition.
Shoe boxes are part of the product. Boxes that are returned unprotected, writing on any packages or with labels/tape will not be eligible for a return or exchange. Shoe boxes must be sent back in a satchel or protective box without labels or sticky tape on them.
If your return does not satisfy the return requirements, the returns team have the right to reject the return. if this happens you will be liable for covering the cost of the return shipping back to you.
Important Points:
Before returning shoes, please ensure that you have tried the shoe on properly by loosening the laces right up to allow for the added width for the zipper to get around the front of the shoe, as well as removing the inner soles to accomodate any AFO or Orthotics. This makes a huge difference to how the shoe fits and after this first adjustment you can go by just the zipper.
Exclusions: For sanitary reasons, the following items cannot be returned unless faulty: underwear, bibs, chews, earbuds/phones, cups/bottles, socks, beauty products, continence aids, toothbrushes, and hair brushes.
Sale Items: Sale items can only be returned if they are faulty. Please see our SALE return policy for details.
Incomplete Returns: We cannot process returns that arrive without identifying information (invoice, name, phone number). If there is no information, we cannot track the return or issue a refund, credit, or exchange.
Timeframe for Returns: We have extended our returns policy for the holidays. Orders placed between the 11th of November to the 14th of December will have until the 13th of January 2025 to return your item for an exchange or store credit. Refunds will only be offered on Full Priced Items. Please see our full Sale Returns Policy for more information.
How to Add a Return:
Prepare Your Details: Have the email address you used to place the order and your 5-digit order number ready.
Access the Return Portal: Click on the link to our return portal HERE to start your return process.
Follow the Portal Instructions: Enter your details as prompted and follow the steps to complete your return request.
We hope this guide helps make your return process easy. If you have any questions, please contact our customer service team by emailing orders@everyhuman.com.au