Making you happy makes us happy. So if you're not satisfied with your item because it does not fit or you have changed your mind, we’ll gladly take it back.

In order for us to issue you with an exchange, EveryHuman credit or refund, we ask that your items are RETURNED AND RECEIVED within 30 days from the original delivery date. Returns received after this 30 day deadline will not be refunded.

The value of the EveryHuman Credit /exchange will be valued at the purchase price you paid in your order for the item that you are returning. If you do request a refund, only the price paid of the product will be refunded. This does not include the original shipping cost.

One final thing, unfortunately we do not provide a returns label or cover the cost of the return. We do, however, cover the cost of sending you your new exchange item.

BEGIN PROCESSING YOUR RETURN HERE.

Any returns that are NOT lodged through our returns portal will automatically receive a store credit.

So that we can accept your return, please ensure:

You must return items in their original condition (unworn, with all original packaging and tags attached).

The product has the original tags attached which are also in original condition.

The product and the product packaging is in a resalable condition.

Shoe boxes are considered part of the product and those that are returned unprotected will not be considered for exchange/ return.

Shoe boxes must be returned in a satchel or protective box, please do not place a label or sticky tape on the shoe box.

For sanitary reasons, underwear, bibs, chews, earbuds/phones, cups/bottles, socks, beauty products, continence aids, tooth brushes and hair brushes cannot be returned unless faulty.

No refunds or exchanges will be processed after the 30 day timeframe, unless deemed faulty.

Sale items cannot be refunded unless faulty. Please refer to our SALE return policy for more information.

Any orders or items that have been discounted by 10% or more will be considered a sale item and will not be eligible for a refund unless deemed faulty.

Sale items can be returned for a EveryHuman Credit or exchanged only - no refunds. The value of the EveryHuman Credit /exchange will be valued at the purchase price you paid in your order for the item that you are returning.

We understand that it is difficult to get your size correct on your first go. This is why our team would be more than happy to help you find an alternative size if your first order is not quite right. Please email your measurements to info@everyhuman.com.au if you would like our assistance with your exchange.

For 'change in size' exchange requests lodged after the sale period has ended, you WILL NOT be required to pay the price difference. You will also NOT be refunded the price difference if your product is now further discounted.

For 'change in product, style, colour' exchange requests lodged after the sale period has ended, you WILL be required to pay the price difference. The price difference will be shown within the returns portal while submitting your return and MUST be paid before completing the returns request.

Sale items cannot be refunded unless deemed faulty.

• Submit a return HERE.
• Once you have submitted your return request online, you will receive a return authorisation email. This email will contain the address to return the goods & a returns reference number (RMA).
• Include this RMA reference in the package and send back the returned goods with the shipper of your choice.
• Once your return is received and inspected, we will notify you when your refund has been issued. This process can take up to 5 business days from the date your return tracking information shows delivered.
• Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organisations.

Returned items are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage incase you need to contact us about your return. We cannot take responsibility for lost or damaged returned parcels.

 

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

*Offer Terms & Conditions Apply*Click here

Once your return package is on it's way back to us, the returns process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows as 'delivered'.

Share details about your shipping policies, item returns, or customer service.

All refunds will be issued to the original form of payment unless store credit has been requested. Any store credit used in full or partial method of payment will always refund back as store credit.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.

Please send a photo of the potentially faulty product to info@everyhuman.com.au with your information and we would be happy to help you with a resolution.

Unfortunately we do not provide a returns label or cover the cost of the return. We do, however, cover the cost of sending you your new exchange item.

This offer is exclusive for new orders placed after 10:00 AM AEDT on the 11th of November 2024. Unfortunately, we won’t be able to apply the sale price to any previous orders or provide refunds or store credits for them, no matter how recent they are. We also can’t extend the sale price to orders placed after the sale has ended. Thanks for your understanding! 

All Free Gift With Purchase items MUST be added to cart by the customer before checkout in order for them to apply. We will not be able to add your Gift WIth Purchase items to your order once it has been placed.

All offers apply while stock lasts. This includes Free Gift With Purchase.

Any other discount codes/offers cannot be used in conjunction with the Black Friday Sale, including the 10% Welcome10 sign up discount voucher. This voucher can only be used on full price items.

Prices are subject to change without prior notice and may vary for the same product with different colours. Check the displayed price before adding it to the cart.

We have the following shipping options available in Australia:

FREE Standard Shipping on all order over $150 (2-5 Business Days*)

$10 Standard Shipping under $150 (2-5 Business Days*)

$15 Express Shipping (1-3 Business Days)

*Standard Delivery: NSW, VIC, QLD: 2-5 business days

*Standard Delivery: WA, NT, SA, TAS: 5-10 business days

We have the following shipping options available in New Zealand:

$15 Flat Rate Shipping (8-12 Business Days*)

*Dependant on Australia Post timeframes

In order to ensure your order arrives before Christmas, please order before the cut-off dates listed below:

STANDARD

To NSW, ACT, VIC, QLD and SA: Order by the 19th of December.

To WA and TAS: Order by the 17th of December.

To NT: Order by the 15th of December.

To New Zealand: Order by the 5th of December.

EXPRESS

To NSW, ACT, VIC, QLD and SA: Order by the 22nd of December.

To WA, TAS and NT: Order by the 19th of December.

To New Zealand: Order by the 12th of December.

These dates are based on Australia Post Cut-off dates. Once your order leaves our warehouse we unfortunately cannot control the speed in which they are delivered.

Our dedicated fulfillment team is constantly working to get your orders to you as fast as possible. Order before 12pm Sydney time (Mon-Fri), and we will ship your order same day. We’re a small team so during peak time please allow us 2-3 business days to get your order shipped.

You can, however if your items have already been shipped we cannot intercept them from the courier.

 

If your order has been sent to the fulfilment team for picking and packing we will not be able to make a change to your order. If your order has not been sent to the fulfilment team we may be able to make a change to your delivery address.

If a package is refused or undeliverable, it will be returned to our facilities by the courier. Once it is en route back to our facility, we cannot intercept it for a redelivery attempt. If your order includes an item that is no longer in stock and you would like to receive the original order, we will try our best to reship the original package once it arrives and processes through our Returns Department. Please note that this process can take up to 10 - 14 business days. We do not take responsibility for undeliverable packages - you may be eligible for a $10 reship fee.

In the unfortunate event you are not able to locate a package that has been marked as delivered by the courier, please wait 24 hours in case the package was prematurely marked but is awaiting delivery. After 24 hours from delivery and you are still not able to locate your package please contact us at orders@everyhuman.com.au for assistance.

If you are missing an item or shipment, please contact us within 30 days of the shipment date.

We open pre-orders for a select few of our new items before they have arrived at our warehouse. This process ensures customers can secure an item in advance without concerns about the item being sold out.

Estimated shipping dates are listed on the product page at the time of purchase. This date is subject to change.

For orders that contain available items and pre-order items: we will wait to send your order until the pre-order item is ready. If you’d like to receive available items sooner, we recommend placing separate orders.

In regards to our current pre-order: This is still due to be dispatched during December however we want to confirm that it will most likely not be delivered by Christmas due to delays outside of our control.

We have a Showroom that runs by appointment in Macquarie park, Sydney that is open 10am - 4pm Monday - Friday. To book in email info@everyhuman.com.au

Not in Sydney? If you are after a stockist in your area please email info@everyhuman.com.au

Once you've completed your order, it will already be progressing to the next stage, so it won't be possible to change it. Don't worry, if your purchase isn't quite what you expected, you can easily return or exchange your order in line with our convenient returns policy. If you have any questions please email our customer service team at orders@everyhuman.com.au

 

If your order has been sent to the fulfilment team for picking and packing we will not be able to make a change to your order. If your order has not been sent to the fulfilment team we may be able to make a change to your delivery address.

If you have difficulty using or accessing any element of this website, please email us at orders@everyhuman.com.au and we will work with you to provide the information, item or transaction you seek through a communication method accessible for you.

Credit Cards
We accept Visa, MasterCard, American Express.

PayPal
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to everyhuman.com.au.

Afterpay
Simply shop and proceed to checkout as usual. At checkout, you will choose Afterpay as your payment method. You will then be directed to the Afterpay website to register and provide payment details. If you are already an Afterpay user, just log in to your Afterpay account. Then complete your order.

We do offer e-Gift Cards. We send ours via email, so you can keep it to yourself or forward it to a friend.  Discounts and rewards are not applicable towards e-Gift Card purchases. An e-Gift Card can not be used towards another e-Gift purchase. E-Gift Cards are considered final sale and are non-refundable.

The easiest way to make sure you're on top of all of our best deals is to open a EveryHuman customer account and opt into EveryHuman marketing communications. A EveryHuman profile is free, and you'll be the first to hear about exclusive offers and sales—including discounts. Please remember that only discounts provided directly by EveryHuman are valid.

Codes from any source other than EveryHuman are not valid and will not successfully apply to orders placed on everyhuman.com.au.

Register your EveryHuman customer account and opt-into emails HERE.

Stacking promo codes is a no-go. Only one special promo, discount link, reward offer, or referral code may be applied per order. We do not allow any discount stacking of any kind. This includes, but is not limited to, any special promotions like seasonal sales or welcome discounts.

Gift Cards are valid for 3 years from the issue date.

Register for an account here: https://everyhuman.com.au/account/register and enjoy the following benefits:

• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences

1. If you're logged in, log out of your everyhuman.com.au account.
2. Head over to the log-in page.
3. Select the "Forgot your password?" option.
4. Enter your email address.
5. Check your inbox for a Reset your Password email.
6. Click Reset.
7. Enter your new password.

Self Managed:

You can either purchase directly from our website as usual or complete the form below. Please do not do both.

If ordering directly from our website, simply add your 9-digit NDIS Participant Number to the notes section at checkout. Please also use the full name of the participant as the Billing Address contact. You'll receive an email with a copy of your receipt, which you can use to get reimbursed through the portal.

Plan Managed:

Fill out the form on our NDIS ordering page HERE to create an invoice. One of our friendly customer service representatives will manually create this invoice and send it to you and your Plan Manager for payment.

Once we receive payment confirmation from your Plan Manager, we'll ship your order!

Yes. Here at EveryHuman, we provide clothing and footwear with subtle modifications that makes the dressing process easier for you every day of the year. This means you can purchase your products through your Low Cost Assistive Technology Support budget. If your NDIS plan includes funding for these items then we would love to supply your assistive technology needs.

For more information on how to order using your NDIS funding, please view our NDIS page here.

We are not an NDIS Approved Provider just yet, however we offer two ways you can place an order through your NDIS plan if you are Self or Plan Managed.

For more information on how to order using your NDIS funding, please view our NDIS page here.

All orders placed through the NDIS form on our website are processed manually by our team therefore NDIS orders are not eligible for free shipping due to the administration work involved in creating these orders.