FAQs

Our answers to your most frequently asked questions

Returns & Exchanges

Delivery

Ordering & Payment

Returns & Exchanges

What is the returns policy at EveryHuman?

If we have let you down, the product is not what you wanted, it doesn’t fit, you want another size, it is faulty or you have simply just changed your mind, you are able to return or exchange your purchase.

You have 14 days from original delivery date to contact our team regarding the return your items to EveryHuman for full exchange or refund. Parcels must be received back to our Fulfilment Centre no later than 14 days after initial contact with Customer Care. Parcels received after this 14 day deadline will not be refunded or exchanged.

Unfortunately, we do not provide a returns label or cover the cost of the return at this point in time.

AM I ELIGIBLE FOR A RETURN?

To qualify for a return or exchange, please ensure the following:
  • You must return items in their original condition (unworn, with all original packaging and tags attached).
  • The product has the original tags attached which are also in original condition.
  • The product and the product packaging is in a resaleable condition.
  • Shoe boxes are considered part of the product and those that are returned unprotected will not be considered for exchange/ return.
  • For sanitary reasons, underwear and bibs cannot be returned unless faulty.
  • Sale items cannot be exchanged or refunded unless faulty.
    • No refunds or exchanges will be processed after the 14 day timeframe.

    Delivery

    What are the shipping options?

    EveryHuman offers shipping to both Australia and New Zealand.

    COUNTRY

    STANDARD SHIPPING

    EXPRESS SHIPPING

    SHIPPING TIMEFRAME

    Sydney: 1-2 business days

    NSW, VIC, QLD: 2-5 business days

    WA, NT, SA, TAS: 5-10 business days

    1-2 business days

    AUSTRALIA

    $10.00

    $15.00

    NEW ZEALAND

    $20.00

    N/A

     

    Unfortunately with the complexity of delivery across Australia we can't guarantee any of these times. The majority of orders are however received within these timeframes, however please reach out if your order hasn't been received within these guidelines and we'll work with the courier to find out what's gone wrong.

    Do you ship internationally?

    Yes, we ship to both Australia and New Zealand

    How do I receive Free Shipping

    EveryHuman offers Free Shipping on online orders over $150* *Online Orders does NOT include manual, phone or invoiced orders. This is for all standard orders through our online store.

    I’ve placed my order, how can I track the status?

    After you make your purchase you will receive notifications when 1) your parcel is ready for dispatch, 2) your parcel is in transit and 3) your parcel has been delivered to your address.

    If you have any questions about the status of your order, you can always reach out to us at info@everyhuman.com.au

    Ordering & Payment

    What if I forget my password to log into my account?

    That's ok. Click on the human icon in the top right hand corner to navigate to the account login page. Once there, click "forgot your password" link on the login screen for help. We will email you a secure link that will allow you to reset your password.

    If you've ordered from us before and not setup a password, that's also ok. Click on the human icon in the top right hand corner to navigate to the account login page and you will be able to create an account.

    What payment options do you offer?

    1. Debit, Credit, and Gift Cards
    2. Afterpay
    3. Paypal
    4. NDIS - For more information, please view our NDIS page here

    Do the products you sell qualify for NDIS funding?

    Yes. Here at EveryHuman, we provide clothing and footwear with subtle modifications that makes the dressing process easier for you every day of the year. This means you can purchase your products through your Low Cost Assistive Technology Support budget. If your NDIS plan includes funding for these items then we would love to supply your assistive technology needs.

    For more information on how to order using your NDIS funding, please view our NDIS page here.

    Are you an NDIS approved provider?

    We are not an NDIS Approved Provider just yet, however we offer two ways you can place an order through your NDIS plan if you are Self or Plan Managed.

    For more information on how to order using your NDIS funding, please view our NDIS page here.

    Do you have a size guide?

    Yes we do. As we carry multiple brands, we have included individual size guides on the righthand side of every product’s page to ensure you are able to find your perfect fit.

    How can I provide feedback about a product?

    We encourage you to provide feedback on your order, whether it’s positive or negative.

    After every purchase we will send you an email with all the information you need to leave your review.

    How to I buy and use an EveryHuman gift card?

    We offer gift cards for $25,$50 and $100 amounts. Our E-gift cards can be purchased at any time on our site.

    How does it work? Simply redeem using the code that we email to you.

    How can I contact EveryHuman?

    To reach our team, you can call us at 02 8437 1799 or email us at info@everyhuman.com.au