Returns & Exchanges
What is the returns policy at EveryHuman?
You have 14 days from original delivery date to contact our team regarding the return your items to EveryHuman for full exchange or refund. Parcels must be received back to our Fulfilment Centre no later than 14 days after initial contact with Customer Care. Parcels received after this 14 day deadline will not be refunded or exchanged.
Unfortunately, we do not provide a returns label or cover the cost of the return at this point in time.
AM I ELIGIBLE FOR A RETURN?
To qualify for a return or exchange, please ensure the following:
Delivery
What are the shipping options?
EveryHuman offers shipping to both Australia and New Zealand.
COUNTRY |
STANDARD SHIPPING |
EXPRESS SHIPPING |
SHIPPING TIMEFRAME |
Sydney: 1-2 business days
NSW, VIC, QLD: 2-5 business days WA, NT, SA, TAS: 5-10 business days |
1-2 business days |
AUSTRALIA |
$10.00 |
$15.00 |
NEW ZEALAND |
$20.00 |
N/A |
Unfortunately with the complexity of delivery across Australia we can't guarantee any of these times. The majority of orders are however received within these timeframes, however please reach out if your order hasn't been received within these guidelines and we'll work with the courier to find out what's gone wrong.
Do you ship internationally?
How do I receive Free Shipping
I’ve placed my order, how can I track the status?
If you have any questions about the status of your order, you can always reach out to us at info@everyhuman.com.au
Ordering & Payment
What if I forget my password to log into my account?
If you've ordered from us before and not setup a password, that's also ok. Click on the human icon in the top right hand corner to navigate to the account login page and you will be able to create an account.
What payment options do you offer?
- Debit, Credit, and Gift Cards
- Afterpay
- Paypal
- NDIS - For more information, please view our NDIS page here
Do the products you sell qualify for NDIS funding?
For more information on how to order using your NDIS funding, please view our NDIS page here.
Are you an NDIS approved provider?
For more information on how to order using your NDIS funding, please view our NDIS page here.
Do you have a size guide?
How can I provide feedback about a product?
After every purchase we will send you an email with all the information you need to leave your review.
How to I buy and use an EveryHuman gift card?
How does it work? Simply redeem using the code that we email to you.
How can I contact EveryHuman?