FAQs

Our answers to your most frequently asked questions

Returns & Exchanges

Delivery

Ordering & Payment

Returns & Exchanges

What is the returns policy at EveryHuman?

Making you happy makes us happy. So if you're not satisfied with your item because it does not fit or you have changed your mind, we’ll gladly take it back.

In order for us to issue you with an exchange, EveryHuman credit or refund, we ask that your items are RETURNED AND RECEIVED within 30 days from the original delivery date. Returns received after this 30 day deadline will not be refunded.

The value of the EveryHuman Credit /exchange will be valued at the purchase price you paid in your order for the item that you are returning. If you do request a refund, only the price paid of the product will be refunded. This does not include the original shipping cost.

One final thing, unfortunately we do not provide a returns label or cover the cost of the return. We do, however, cover the cost of sending you your new exchange item.

BEGIN PROCESSING YOUR RETURN HERE.

Any returns that are NOT lodged through our returns portal will automatically receive a store credit.

So that we can accept your return, please ensure:
  • You must return items in their original condition (unworn, with all original packaging and tags attached).
  • The product has the original tags attached which are also in original condition.
  • The product and the product packaging is in a resalable condition.
  • Shoe boxes are considered part of the product and those that are returned unprotected will not be considered for exchange/ return.
  • Shoe boxes must be returned in a satchel or protective box, please do not place a label or sticky tape on the shoe box.
  • For sanitary reasons, underwear, bibs, chews, earbuds/phones, cups/bottles, socks, beauty products, continence aids, tooth brushes and hair brushes cannot be returned unless faulty.
  • No refunds or exchanges will be processed after the 30 day timeframe.

    Sale items cannot be refunded unless faulty. Please refer to our SALE return policy for more information.

    • What is the SALE returns policy at EveryHuman?

    Sale items can be returned for a EveryHuman Credit or exchanged only - no refunds. The value of the EveryHuman Credit /exchange will be valued at the purchase price you paid in your order for the item that you are returning.

    For 'change in size' exchange requests lodged after the sale period has ended, you WILL NOT be required to pay the price difference. For 'change in product, style, colour' exchange requests lodged after the sale period has ended, you WILL be required to pay the price difference. The price difference will be shown within the returns portal while submitting your return and MUST be paid before completing the returns request.

    Current Return Timelines

    Please allow up to 5 business days for your return to be received and processed by our team. We will update you as soon as your return has been processed. Thank you for your patience!

    Delivery

    What are the shipping options?

    EveryHuman offers shipping to both Australia and New Zealand.

    COUNTRY

    STANDARD SHIPPING

    EXPRESS SHIPPING

    SHIPPING TIMEFRAME

    Sydney: 1-2 business days

    NSW, VIC, QLD: 2-5 business days

    WA, NT, SA, TAS: 5-10 business days

    1-2 business days

    AUSTRALIA

    $10.00

    $15.00

    NEW ZEALAND

    $20.00

    N/A

     

    A NOTE FROM AUSTRALIA POST: Parcel Post items sent to Western Australia from the east coast of Australia may take up to an additional two weeks to be delivered (based on our current estimates). Heavy rain and flooding have closed the Sydney-to-Perth rail line. The Melbourne-to-Adelaide rail link was closed due to damage caused by a train derailment and reopened on 21 November, however delays are expected due to a backlog of freight. Our Express Post service is not affected by the rail network disruptions. If you need to send items to Western Australia urgently, consider this option. Please note that as more customers opt to use this service, there may be an additional two-day delay to the standard delivery time.

     

    Unfortunately with the complexity of delivery across Australia we can't guarantee any of these times. The majority of orders are however received within these timeframes, however please reach out if your order hasn't been received within these guidelines and we'll work with the courier to find out what's gone wrong.

    Do you ship internationally?

    Yes, we ship to both Australia and New Zealand

    How do I receive Free Shipping

    EveryHuman offers Free Shipping on online orders* over $150

    *Online Orders are all orders that are placed and paid for through the EveryHuman website. This does not include any phone or manual orders. EveryHuman offers free shipping on online AU orders only.

    I’ve placed my order, how can I track the status?

    After you make your purchase you will receive notifications when 1) your parcel is ready for dispatch, 2) your parcel is in transit and 3) your parcel has been delivered to your address.

    If you have any questions about the status of your order, you can always reach out to us at info@everyhuman.com.au

    Ordering & Payment

    What if I forget my password to log into my account?

    That's ok. Click on the human icon in the top right hand corner to navigate to the account login page. Once there, click "forgot your password" link on the login screen for help. We will email you a secure link that will allow you to reset your password.

    If you've ordered from us before and not setup a password, that's also ok. Click on the human icon in the top right hand corner to navigate to the account login page and you will be able to create an account.

    What payment options do you offer?

    1. Debit, Credit, and Gift Cards
    2. Afterpay
    3. Paypal
    4. NDIS - For more information, please view our NDIS page here

    Do you have a store?

    We are primarily an online store however, we do have a showroom AT Unit 5, 5 Talavera Road, Macquarie Park, NSW which is open Monday - Friday, 10:00am - 4:00pm by APPOINTMENT ONLY.

    Our Showroom is CLOSED from the 6th-7th of July 2023.

    If you would like to find out more about our showroom please get in touch with our customer service team on info@everyhuman.com.au or 02 8437 1799.

    Do the products you sell qualify for NDIS funding?

    Yes. Here at EveryHuman, we provide clothing and footwear with subtle modifications that makes the dressing process easier for you every day of the year. This means you can purchase your products through your Low Cost Assistive Technology Support budget. If your NDIS plan includes funding for these items then we would love to supply your assistive technology needs.

    For more information on how to order using your NDIS funding, please view our NDIS page here.

    Are you an NDIS approved provider?

    We are not an NDIS Approved Provider just yet, however we offer two ways you can place an order through your NDIS plan if you are Self or Plan Managed.

    For more information on how to order using your NDIS funding, please view our NDIS page here.

    Why do I pay for shipping on all NDIS orders?

    All orders placed through the NDIS form on our website are processed manually by our team therefore NDIS orders are not eligible for free shipping due to the administration work involved in creating these orders.

    Do you have a size guide?

    Yes we do. As we carry multiple brands, we have included individual size guides on the righthand side of every product’s page to ensure you are able to find your perfect fit.

    How can I provide feedback about a product?

    We encourage you to provide feedback on your order, whether it’s positive or negative.

    After every purchase we will send you an email with all the information you need to leave your review.

    How to I buy and use an EveryHuman gift card?

    We offer gift cards for $25,$50 and $100 amounts. Our E-gift cards can be purchased at any time on our site.

    How does it work? Simply redeem using the code that we email to you.

    How can I contact EveryHuman?

    To reach our team, you can call us at 02 8437 1799 or email us at info@everyhuman.com.au

    EveryHuman Warranty

    Everyhuman warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from everyhuman.com.au. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and material through time, exposure or extensive use. If a Everyhuman Footwear product is found to be defective after inspection by a warranty technician, we will repair or replace the product with an existing comparable model at the technician’s discretion. Everyhuman is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    All warranty claims must be accompanied by the original purchase receipt from a everyhuman.com.au. Repaired or replaced products are covered for the remainder of the original warranty.