If we have let you down, the product is not what you wanted, it doesn’t fit, you want another size, it is faulty or you have simply just changed your mind, you are able to return or exchange your purchase.

You have 30 days from the original delivery date to lodge a return request of your items for full exchange or store credit. Return requests lodged after this 30 day deadline will not be refunded or exchanged.

Unfortunately, we do not provide a returns label or cover the cost of the return.

BEGIN PROCESSING YOUR RETURN HERE.

AM I ELIGIBLE FOR A RETURN?

To qualify for a return or exchange, please ensure the following:

You must return items in their original condition (unworn, with all original packaging and tags attached).

The product has the original tags attached which are also in original condition.

The product and the product packaging is in a resaleable condition.

Shoe boxes are considered part of the product and those that are returned unprotected will not be considered for exchange/ return. Shoe boxes must be returned in a satchel or protective box, please do not place a label or sticky tape on the shoe box.

For sanitary reasons, underwear, bibs, chews, earbuds/phones, cups/bottles, socks, beauty products, continence aids, tooth brushes and hair brushes cannot be returned unless faulty.

Sale items cannot be exchanged or refunded unless faulty.

No refunds or exchanges will be processed after the 30 day timeframe.

Our Sale returns/exchanges policy is a little different to our normal policy, but it is pretty flexible, so I am sure we can help!

Sale items will only be eligible for an exchange or store credit. No refunds will be issued on sale items.

You have 30 days from the original delivery date to lodge a return request of your items for full exchange or store credit. Return requests lodged after this 30 day deadline will not be refunded or exchanged.

Unfortunately, we do not provide a returns label or cover the cost of the return.

For 'change in size' exchange requests lodged after the sale period has ended, you WILL NOT be required to pay the price difference. For 'change in product, style, colour' exchange requests lodged after the sale period has ended, you WILL be required to pay the price difference. The price difference will be shown within the returns portal while submitting your return and MUST be paid before completing the returns request. Any returns that are NOT lodged through our returns portal will automatically receive a store credit.

BEGIN PROCESSING YOUR RETURN HERE.

AM I ELIGIBLE FOR A RETURN?

If we have let you down, the product doesn’t fit, you want another size, you may exchange or receive a store credit for your purchase by meeting the following rules:

You must return items in their original condition (unworn, with all original packaging and tags attached).

The product has the original tags attached which are also in original condition.

The product and the product packaging is in a resaleable condition.

Shoe boxes are considered part of the product and those that are returned unprotected will not be considered for exchange/ return. Shoe boxes must be returned in a satchel or protective box, please do not place a label or sticky tape on the shoe box.

For sanitary reasons, underwear, bibs, chews, earbuds/phones, cups/bottles, socks, beauty products, continence aids, tooth brushes and hair brushes cannot be returned unless faulty.

Sale items cannot be exchanged or refunded unless faulty.