Returns & Refunds Policy – Buy 1, Get 2nd for 20% Off

Exchanges

✅Exchanges are allowed at the price you paid.
- Need a different size or color? No problem!
- If the exact item is unavailable, we’ll issue store credit instead.

Store Credits

✅Prefer store credit? You’ll receive the exact amount you paid.

Refunds

If You Return Only One Item:
❌ The Buy 1, Get 2nd for 20% Off discount is voided.
✅ The kept item is charged at full price, and the refund is adjusted    accordingly.

If You Return Both Items:

✅ The full-price item is refunded to your original payment method.
✅ The discounted item is refunded as store credit.

Here’s how our bundle deals work to make sure you get the best value from your order:

🔄 Same Range Only

Our bundle offers apply only to items within the same product range.
For example:

✅ Buy 2 items from the Comfort Range, and you’ll get a 3rd Comfort Range item free.
❌ If you mix products from different ranges (e.g. Comfort Range + Anti-Flush Range), the discount will not apply.

🛒 Add All 3 Items to Your Cart

To activate the offer:
✅ Add all 3 items (including the one you want for free) to your cart.
✅ The lowest-priced item will automatically be discounted at checkout.
❌ If you don’t add the free item to your cart, the system won’t apply the offer.

Here’s how to make the most of our socks deal:

🧦 Single Pair Socks Only

This offer applies only to single pair socks — not multipacks or bundles.
Mix and match from any of our eligible single pairs, including Loose Top, Compression, Everyday, and Active styles.

🛒 Add 4 or More to Your Cart

To receive 20% off:

✅Add at least 4 single pair socks to your cart.
✅ The 20% discount will be automatically applied at checkout — no code needed!

⚠️ Check Your Cart Before You Checkout

✅ The discount will only apply if 4 or more eligible single pair socks are in your cart.
✅ If fewer than 4 pairs are added, the discount will not activate.
❌ We’re unable to make changes after your order is placed, so please review your cart carefully.

We want to make the return process as simple as possible for you. Please read and follow the instructions below to ensure your return is processed smoothly:

Return Period: All items must be returned and received by us within 30 days from the original delivery date. Returns received after this 30-day period will not be eligible for refunds.

Credit/Exchange Value: The value of EveryHuman Credit or exchanges will be based on the original purchase price of the item. For refunds, only the amount paid for the product will be refunded, excluding any original shipping costs.

Return Shipping Costs: Please note that we do not provide a return label or cover return shipping costs. However, we do cover the cost of sending out an exchange item to you.

Returns Portal: To receive a refund or exchange, all returns must be lodged through our returns portal. Returns not processed through the portal will receive store credit only.

Items must be in original condition (unworn, with all original packaging and tags attached).

Include your invoice, name, and phone number inside the return package.

Product tags must be attached and in original condition.

The product and its packaging must be in a resalable condition.

Shoe boxes are part of the product. Boxes that are returned unprotected, writing on any packages or with labels/tape will not be eligible for a return or exchange. Shoe boxes must be sent back in a satchel or protective box without labels or sticky tape on them.

If your return does not satisfy the return requirements, the returns team have the right to reject the return. if this happens you will be liable for covering the cost of the return shipping back to you.

Before returning shoes, please ensure that you have tried the shoe on properly by loosening the laces right up to allow for the added width for the zipper to get around the front of the shoe, as well as removing the inner soles to accomodate any AFO or Orthotics. This makes a huge difference to how the shoe fits and after this first adjustment you can go by just the zipper.

Exclusions: For sanitary reasons, the following items cannot be returned unless faulty: underwear, bibs, chews, earbuds/phones, cups/bottles, socks, beauty products, continence aids, toothbrushes, and hair brushes.

Sale Items: Sale items can only be returned if they are faulty. Please see our SALE return policy for details.

Incomplete Returns: We cannot process returns that arrive without identifying information (invoice, name, phone number). If there is no information, we cannot track the return or issue a refund, credit, or exchange.

Timeframe for Returns: We have extended our returns policy for the holidays. Orders placed between the 11th of November to the 14th of December will have until the 13th of January 2025 to return your item for an exchange or store credit. Refunds will only be offered on Full Priced Items. Please see our full Sale Returns Policy for more information.

Prepare Your Details: Have the email address you used to place the order and your 5-digit order number ready.

Access the Return Portal: Click on the link to our return portal HERE to start your return process.

Follow the Portal Instructions: Enter your details as prompted and follow the steps to complete your return request.

We hope this guide helps make your return process easy. If you have any questions, please contact our customer service team by emailing orders@everyhuman.com.au