Somebody I Used to Know

Full Priced Orders

THIS POLICY APPLIES TO ORDERS WITHOUT DISCOUNT CODES OR SALE ITEMS.

• We offer an exchange, full refund to your original payment method OR credit notes on all unworn, unwashed full priced merchandise returned and received within 30 days of the date of purchase.

• These store credits have a 3 year expiry.

• Please note that we only offer exchanges for items of the same type, colour and price. If an item is out of stock, you may select store credit instead.

• Original shipping costs are non-refundable.

• You must lodge a return and our warehouse must receive the merchandise back to our warehouse within 30 days of delivery date.

• Return postage costs are at the customer expense. 

Discounted Orders

THIS APPLIES TO ANY SALE ITEM THAT IS ON SALE.

• You are welcome to return your sale or discounted merchandise or to us within 30 days of receiving your order in exchange for an online gift voucher.

• I am sure we can all agree that undies aren't really a try-before-you-buy type of product. We want all of our customers to be comfortable knowing the undies they are receiving are new and completely unworn. This is why we will not be providing returns or exchanges on any of our underwear. The only exception is, of course, if it is a faulty garment.

• Shipping costs are non-refundable & are the responsibility of the customer

• You must lodge a return and ship the merchandise back to our warehouse within 30 days of delivery date.

• Return postage costs are at the customer expense.

Australia:

FREE Standard Shipping on all order over $150 (2-5 Business Days*)

$10 Standard Shipping under $150 (2-5 Business Days*)
$15 Express Shipping (1-3 Business Days*)

New Zealand:

$15 Flat Rate Shipping (8-12 Business Days*)

How long until my order is shipped?

Our dedicated fulfillment team is constantly working to get your orders to you as fast as possible. Order before 12pm Sydney time (Mon-Fri), and we will ship your order same day. We’re a small team so during peak time please allow us 2-3 business days to get your order shipped.

*Dependant on Australia Post timeframes

What’s your warranty?

We’ve got you covered when it comes to our footwear! We want to make sure you have complete peace of mind, which is why we offer a warranty that lasts a solid ninety (90) days from the original date of purchase when you buy directly from everyhuman.com.au. That’s right, we’ve got your back!

Now, let’s keep it real. Our warranty is super awesome, but it doesn’t cover everything under the sun. Unfortunately, any damage caused by neglect, improper care, accidents, or even normal wear and tear like those little scuffs, scratches, or faded colors that come with everyday use is not covered.

Oh, and we want to give you a heads up. If you happen to use AFOs (ankle-foot orthoses) or have a unique gait, it’s possible that there might be some extra wear and tear on the shoes. We totally get it, but just know that this kind of additional usage isn’t typically considered a warrantable issue for this particular product.

I need help with sizing, what should I do?

You can view our full size guide on the product page above or if you’d like more specific help you can send us an email to info@everyhuman.com.au.

Are you Australian?

Yes! We are a small family owned business based in Sydney, Australia. Our small and passionate team fulfills all of your orders from our Sydney warehouse.

Does Everyhuman have a real shop?

We are an online store however we do have a showroom in Macquarie Park, Sydney which is open Monday to Friday 10am - 4pm by APPOINTMENT ONLY. If you’d like to visit us, send us an email to info@everyhuman.com.au.

Do the products you sell qualify for NDIS funding?

Yep! Here at Everyhuman, we provide clothing and footwear with subtle modifications that make the dressing process easier for you every day. This means you can purchase your products through your Low Cost Assistive Technology Support budget. For more info on how to order using your NDIS funding, head to our NDIS page HERE.